Privacy Policy

Last updated: June 20, 2026

Introduction

Suleza ("we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live streaming platform, website, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use the Service.

Contact: For any privacy-related inquiries, please contact us at support@suleza.xyz.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

Create an Account: When you register, we collect your username, email address, date of birth, gender, country of residence, and profile information such as a display name and avatar image.
Complete Your Profile: You may choose to provide additional information such as a bio, profile pictures, and other personal details.
Communicate with Us: When you contact our support team, submit feedback, or participate in surveys, we collect your communications and any information you choose to share.
Stream or Participate in Streams: When you host a live stream, we process stream metadata including stream title, thumbnail images, stream category tags, and content designations.
Send or Receive Gifts: When you purchase, send, or receive virtual gifts, we record gift transaction details including the type of gift, timestamps, and the parties involved.
Chat: When you participate in public or private chat, we collect and store chat messages.
Payment Information: When you purchase virtual coins or gift packs, we collect payment transaction identifiers. All payment processing is handled by our third-party payment processors. We do not store full credit card numbers or bank account details.

1.2 Information Collected Automatically

When you access or use the Service, we may automatically collect:

Device Information: IP address.
Usage Data: Streams viewed, time spent on the Service, and clickstream data.
Streaming Performance Data: Connection quality metrics, bitrate, resolution, latency, and stream health indicators necessary to maintain service quality.
Location Information: General geographic location derived from your IP address (country level). We do not collect precise GPS location.

1.3 Information from Third Parties

We may receive information about you from:

Authentication Providers: If you choose to register or log in using a third-party service (e.g., Google), we receive information from that service as authorized by you.
Payment Processors: We receive confirmation of payment transactions from our payment processing partners.
Analytics Providers: Aggregated, anonymized analytics data about Service usage patterns.

2. How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain the Service: To operate the live streaming platform, process streams, deliver chat functionality, process gifts and virtual coins, and enable all core features.
To Personalize Your Experience: To recommend streams, suggest users to follow, and tailor content based on your preferences and viewing history, including your content preferences.
To Process Transactions: To facilitate the purchase of virtual coins, process gift transactions, and maintain transaction records.
To Communicate With You: To send service-related notices, respond to inquiries, and provide technical support.
To Moderate and Ensure Safety: To monitor content for compliance with our Terms of Service, detect and prevent fraud, abuse, harassment, and illegal activity, and enforce community guidelines.
To Improve the Service: To analyze usage patterns, diagnose technical issues, and develop new features.
To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users: Your username, avatar, and certain profile information are visible to other users. When you send a gift, your username and the gift are visible to the stream and chat participants. When you chat, your username and message are visible to other participants.
With Service Providers: We engage third-party service providers to perform functions on our behalf, including: streaming infrastructure provider, cloud infrastructure providers, analytics providers, and payment processors.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid legal requests (e.g., court orders, subpoenas), or to protect our rights, property, or safety, or the rights, property, or safety of others.
In the Context of Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and choices you may have.
With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information longer if required by law or for legitimate business purposes such as fraud prevention, dispute resolution, and enforcement of our agreements.

When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it by law.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Restriction: You may request that we restrict the processing of your information in certain circumstances.
Portability: You may request a copy of your information in a structured, machine-readable format.
Objection: You may object to our processing of your information for certain purposes, including direct marketing.
Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at support@suleza.xyz. We will respond to your request within the timeframes required by applicable law.

6. Children's Privacy

The Service is not intended for individuals under the age of 18 (or the applicable age of digital consent in your country). If you are under 18 years of age, then you may not use or access the services at any time or in any manner. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe a child has provided us with personal information, please contact us immediately at support@suleza.xyz.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws. We take appropriate safeguards, including Standard Contractual Clauses where required, to ensure your information receives adequate protection.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), encryption at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and, where appropriate, by email or in-app notification. Your continued use of the Service after the effective date of the changes constitutes your acceptance of the updated policy.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, disclose, and sell; the right to request deletion; the right to opt out of the sale of personal information; and the right to non-discrimination for exercising your rights. To exercise your California privacy rights, please contact us at support@suleza.xyz.

12. European Economic Area (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. Our legal basis for processing your information includes your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in providing and improving the Service.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@suleza.xyz